18.06.2021

SMP workshop

What
happened?

Oval Created with Sketch.

On October 1, SMP Strategy Consulting organized an online workshop in cooperation with Maastricht Student Consulting.

In the beginning, SMP introduced itself and also got to know MSC. Thereafter, the topic of the workshop, namely the concept of customer experience, was explained. It was especially interesting to get a deeper understanding of how an especially good customer experience leads to higher satisfaction, customer loyalty, and willingness to pay and thus also increase a company’s revenue.

Afterward, our consultants were able to apply their newly acquired knowledge in an extensive case study. In teams of 4-5 people, our consultants discussed the problem at hand and used their problem-solving and analytical skills to achieve the best results. In a final pitch, the MSC members were challenged by difficult questions from the SMP consultants and had to use their full potential of persuasion to satisfy the imaginary client.

We all learned a lot during this online event and look forward to further joint workshops. Many thanks to our partner SMP for the challenging and exciting afternoon.

Other News &
Events

Oval Created with Sketch.
Jan
02
The tool of giving and receiving feedback in today’s fast-paced working environment is without a doubt one of the most important mechanisms in employee development.
Jan
02
The tool of giving and receiving feedback in today’s fast-paced working environment is without a doubt one of the most important mechanisms in employee development.
Jan
01
In 2020 alone, we successfully completed 9 external projects, 7 internal projects, and even released our first publication. Furthermore, we were able to realize a physical workshop as well as 4 online workshops with our partner consultancies.
Jan
01
In 2020 alone, we successfully completed 9 external projects, 7 internal projects, and even released our first publication. Furthermore, we were able to realize a physical workshop as well as 4 online workshops with our partner consultancies.
Dec
23
During this exciting project, MSC was tasked with writing a market report about the German real estate market with a focus on addressing the pain points of realtors.
Dec
23
During this exciting project, MSC was tasked with writing a market report about the German real estate market with a focus on addressing the pain points of realtors.
Dec
20
The two alumni of Maastricht University worked with MSC to prepare the entry and penetration of the European market.
Dec
20
The two alumni of Maastricht University worked with MSC to prepare the entry and penetration of the European market.
Rectangle Created with Sketch.

Contact
us